susan.ai

Plumbers · electricians · HVAC · cleaners

Meet Susan.
She never misses a call.

She answers every call, gathers the name and the problem, texts the homeowner a link to send photos — then hands you everything you need to send the quote. All from your phone.

Start freeSee how it works
9:41
AI receptionist answering
Sarah Connor
(555) 201-7788
“Hi, thanks for calling Test Plumbing. What's going on?”
“Water's leaking under my kitchen sink!”
⚠ Urgent · kitchen leak

Live demo

Talk to Susan

From first ring to 5-star review

One step at a time. Watch the phone as the job moves through it.

Step 01 / 09

Call answered 24/7

Susan answers every call in two rings — nights, weekends, holidays, even while you're under a sink.

  • Greets callers as your business and takes the name and the exact problem
  • Asks smart follow-ups: water on? sparks? gas smell? — nothing important is missed
  • Flags true emergencies instantly so you decide who to help first
9:41
AI receptionist answering
Sarah Connor
(555) 201-7788
“Hi, thanks for calling Test Plumbing. What's going on?”
“Water's leaking under my kitchen sink!”
⚠ Urgent · kitchen leak
Step 02 / 09

Link texted instantly

The caller gets a text seconds after hanging up with their own private job chat.

  • One tap opens the chat — no app to download, no account, no password
  • Everything about the job lives in one thread: messages, photos, quotes, payment
  • Every job gets a number, so “job 402” is always findable later
9:41
Messages · Test Plumbing
Job #402 · Test Plumbing Co
“I'm texting you a link now so you can send photos of the issue.”
Hi Sarah! Tap here to open your job chat:
susan.ai/chat/402
Delivered · just now
Step 03 / 09

Photos & video in

The homeowner snaps photos or records video of the issue straight into the thread.

  • Drag-and-drop or camera roll — images and short videos, no size gymnastics
  • You see the actual problem before you quote or roll a truck
  • Fewer wasted trips, sharper quotes, and a record for warranty disputes
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Hi Sarah! Please add photos or a short video of the problem.
Leaking kitchen sink disposal
Customer photo of the plumbing issue
Customer photo of the plumbing issue
Here's the leak 👆
3 files uploaded
Step 04 / 09

Quote by voice

Just talk: “Quote $200 labor and $85 for a new disposal.” Susan turns it into a clean quote.

  • Speak or type the price — line items, quantities and totals build themselves
  • All the math is computed exactly on the server, never guessed by AI
  • The itemized quote card lands in the customer's chat in seconds
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
“Quote $350 new garbage disposal”
Quote #118
Labor$200.00
Garbage disposal$150.00
Total$350.00
Accept & sign
Step 05 / 09

Signed on the phone

The customer signs with a fingertip, right inside the chat. Legally binding.

  • ESIGN-compliant signature with timestamp, IP and device captured automatically
  • Clear consent checkbox explains exactly what they're agreeing to
  • No paper, no PDFs, no “I'll sign it tonight and text you”
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Quote #118SIGNED
Labor$200.00
Garbage disposal$150.00
Total$350.00
Sarah Connor
Step 06 / 09

Books a 2-hour window

Open 2-hour slots appear in the thread right after signing. One tap books it.

  • Real availability from your working hours — not a calendar you babysit
  • Two-hour windows your customers can actually plan their day around
  • Double-booking is impossible: every slot is checked against your live schedule
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Pick a time
Tomorrow 8:00 – 10:00 AM
Tomorrow 10:00 AM – 12:00 PM
Tomorrow 2:00 – 4:00 PM
✅ Booked for tomorrow 10:00 AM – 12:00 PM.
Step 07 / 09

Job marked done

One tap turns the signed quote into an invoice and posts it in the chat.

  • The quote you already priced becomes the invoice — nothing to retype
  • Status updates post in the thread so the customer always knows where things stand
  • Your pipeline board moves the job from Scheduled to Completed automatically
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Job complete — disposal installed and tested. 🛠
Invoice #119
Amount due$350.00
Pay · Card
Step 08 / 09

Paid on the spot

Apple Pay or card, straight from the chat thread. Money goes to you, directly.

  • Customer taps Pay and is done in seconds — no checks, no “I'll pay later”
  • Payments settle straight to your own account; you own the customer relationship
  • Revenue and pending figures on your dashboard update the moment it clears
9:41
Sarah · Kitchen leak
Job #402 · Test Plumbing Co
Invoice #119PAID
Amount due$350.00
✓ Paid with Apple Pay
Payment received — thank you, Sarah!
Step 09 / 09

5-star review asked

A friendly review request goes out after payment, while the job is still fresh.

  • Timed right — asked once the customer is happiest, right after you finish
  • Deep-links straight to your Google review page, one tap from thanks to stars
  • Every finished job quietly builds the rating that wins the next job
9:41
Messages · Test Plumbing
Job #402 · Test Plumbing Co
Thanks for choosing Test Plumbing! Mind leaving us a quick review?
Leave a Google review
Done! Super fast service ⭐️

Built in & add-ons

Everything else you need

Document vault

License, insurance and certificates stored safely and shown to customers on every quote.

Mobile website

Your own request page for Google, Instagram and your site — leads land in the same chat flow.

Paid vs pending reports

Revenue this month, money still owed and quote win-rate — updated without typing anything.

Payment SMS remindersAdd-on

Unpaid after a set number of days? Polite text reminders go out automatically with the pay link.

Paid this month
$18,420
Pending / owed
$4,960
Quote win-rate
68%

Why susan.ai

What it does for you

Never miss a job

Every call answered 24/7, even mid-job or after hours. Emergencies are flagged instantly so you never lose a high-value lead.

Get paid on the spot

Quotes turn into invoices the moment a job is done. Customers sign and pay from their phone — money lands in your account, not your voicemail.

Save hours every week

No typing quotes, no chasing signatures, no booking phone tag. Susan collects the details; you just say the price and go to the next job.

Win more quotes

An itemized quote with photos, sent in minutes, beats a voicemail callback days later. Faster quotes mean more accepted jobs.

Look like the pro you are

License and insurance shown on every quote, e-signed approvals and a clean mobile experience that builds trust before you knock.

Know your numbers

Revenue this month, money still owed and how many quotes you win — always up to date without opening a spreadsheet.

Simple monthly pricing

Two plans. Everything included.

Choose your minutes. Keep the same complete workspace.

1,000-minute plan

$29.99USD / month

1,000 voice minutes / month

  • Job dashboard & pipeline
  • Quotes & e-signatures
  • Invoices
  • Customer chat & photo uploads
  • CRM & customer directory
  • Revenue & outstanding invoice reports
  • Document & credentials vault
  • Scheduling
  • Payment remindersComing soon
Get started

1,500-minute plan

$39.99USD / month

1,500 voice minutes / month

  • Job dashboard & pipeline
  • Quotes & e-signatures
  • Invoices
  • Customer chat & photo uploads
  • CRM & customer directory
  • Revenue & outstanding invoice reports
  • Document & credentials vault
  • Scheduling
  • Payment remindersComing soon
Get started

Stop chasing. Start finishing.

Start free